Meta Meets IT Ministry Over WhatsApp Username Feature, Response Due in 3 Days

Government Seeks Clarity on User Safety Measures

Meta has met officials from the Ministry of Electronics and Information Technology (MeitY) after the Indian government raised concerns over WhatsApp’s proposed username feature. According to reports, the company is expected to submit its detailed response within the three day deadline set by the Centre, as regulators evaluate whether the new feature provides adequate safeguards against cyber fraud and identity misuse.

The meeting marks the beginning of formal discussions between Meta and the government as India increases its scrutiny of privacy-focused messaging features that could potentially be exploited for online scams.

Why Is the Government Reviewing the Feature?

The Centre recently asked WhatsApp to pause the rollout of its username feature, citing concerns that it could make it easier for fraudsters to impersonate individuals, businesses, government agencies, and public figures. Officials are particularly worried about the feature being misused for phishing attacks, online financial fraud, and so-called digital arrest scams, which have become increasingly common in recent months.

The government is assessing whether the existing safeguards are sufficient to prevent misuse before the feature is introduced to Indian users.

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What Will Meta Need to Explain?

During the ongoing review, Meta is expected to provide detailed information on the security mechanisms built into the username feature. The government wants clarity on how the company plans to verify usernames, prevent impersonation, detect fraudulent accounts, and respond to abuse complaints.

The company’s response will play a key role in determining whether the feature can be launched as planned or whether additional safeguards and compliance requirements will be necessary before its rollout.

Why Are Usernames Becoming a Regulatory Focus?

Username based messaging allows users to connect without sharing their mobile numbers, offering greater privacy and control over personal information. While the feature improves user privacy, regulators believe it may also create new opportunities for cybercriminals to conceal their identities and carry out sophisticated scams.

As India witnesses a rise in digital fraud, authorities are increasingly examining new technology features through the lens of cybersecurity and consumer protection rather than privacy alone.

What Could This Mean for Messaging Platforms in India?

Meta’s meeting with MeitY signals that technology companies may face closer regulatory oversight before introducing new communication features in India. The government’s review could influence not only WhatsApp but also other messaging platforms offering similar username-based functionality.

The outcome may lead to stricter compliance requirements, stronger identity verification systems, and additional safety measures aimed at reducing online fraud while allowing platforms to continue innovating. As India’s digital ecosystem grows, balancing privacy, security, and regulatory compliance is expected to remain a key priority for both technology companies and policymakers.